Privacy Policy

Your personal data is valuable. This privacy policy explains how the Fallou app collect, use, and protect your information when you use our transportation and delivery services.

Our apps are designed and managed by an international information technology company with offices around the world. Our head office is based in Senegal.

1. How to Contact Us?

For any questions regarding the protection of your data, you can contact our Data Protection Officer (DPO) at the following address: fallou.app@gmail.com.

Tel: 78 823 83 74 / 33 825 95 02

You can also contact our customer service directly from the app, after logging into your account, which allows us to identify you and process your request more quickly.

2. Who is Responsible for Your Data?

Your personal information is processed by the entity that provides the service in your country. This entity acts as the data controller, meaning it defines the purposes and means used to process your data.

A single registration allows you to use our apps in multiple countries. Your data is only shared with other apps in the group if you use them.

3. What Data Do We Collect and Why?

We collect different types of information to ensure the proper functioning of our services:

Source	Data Type	Use
You provide it directly to us	Name, telephone number	User identification, communications related to your orders
	Address	To determine the services and products available in your area, order processing and delivery
	Email address	To notify you about your orders and, if you have agreed, to send promotional messages
	Banking information	To process payments securely
	Feedback, completed forms	Improving service, managing customer support, participating in offers or contests
Automatically via your device	IP address, identifiers, device model, operating system	Securing access to your account and our systems
	Advertising identifier	Delivery of personalized ads
	App usage (order history, browsing time, preferences)	Optimizing user experience, improving functionality and usability
Marketing partners	Download source, promotional code	Evaluating the effectiveness of our advertising campaigns
Communication via the app	Conversations with customer service, drivers or delivery people	Dispute resolution, quality control, complaint management

Some data is essential for the application to function properly. Without it, you will not be able to place an order or make a payment.

Other data is used for continuous improvement or marketing purposes, but you can withdraw your consent at any time.

In exceptional circumstances (medical emergency, public health reasons, vital interests), your data may be used for reasons of public interest.

4. How Long Do We Keep Your Data?

Data is kept only for the duration necessary for the defined purpose (e.g., fulfilling an order).

Some information must be kept longer if required by law or in the event of a dispute.

Conversations with customer service and drivers/deliverers are recorded:

• 30 days for communications with drivers/deliverers.
• 3 months for communications with customer service.

5. Your Rights

You have rights over your personal data:

1. Access: You can view your information and order history from the app.
2. Rectification: You can correct your personal information directly from the app or through our support team.
3. Deletion: You can request the deletion of your data or the closure of your account (some data may be retained if required by law).
4. Limitation of Processing: You can request that your data be temporarily frozen pending correction or review.
5. Portability: You can receive your data in a structured and transferable format.
6. Objection: You can object to the processing of your data if it is based on a legitimate interest.
7. Complaints: You can submit your complaints to us via our support team or forward them to the competent data protection authority.

6. Modification of This Policy

We reserve the right to update this policy at any time. You will be notified via the app (push notifications, SMS, or email) if any significant changes affecting your rights are made.

7. Location Data Collection and Use

We may collect and process location data when you use our app to provide location-based services, such as [specify purpose, e.g., personalized content, navigation, or regional recommendations]. This data may include your device’s GPS coordinates, IP address, or other geolocation information, depending on your device settings and permissions.

• How We Collect Location Data: We collect location data only when you explicitly grant permission through your device settings or app prompts. You can choose to enable or disable location services at any time.
• Purpose of Collection: Location data is used to [e.g., enhance your user experience, deliver location-specific features, or improve our services]. We do not use location data for any purpose other than those explicitly stated.
• Data Sharing: Your location data will not be shared with third parties, except as necessary to provide the requested services (e.g., with mapping service providers) or as required by law.
• Data Storage and Security: Location data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
• User Control: You can manage location permissions through your device settings or within the app. Disabling location services may limit certain app functionalities.